Be 11 Privacy Policy — Our Commitment to Protecting Your Information

Be 11 places the highest importance on the privacy of users in Bangladesh and is fully committed to protecting their personal information. This privacy policy applies to all users of the be 11 website and mobile platform. By registering or logging in to the platform, you are deemed to have accepted the terms of this policy. This policy may be updated from time to time, and continued use of the platform after any changes constitutes acceptance of the updated policy. The date of the most recent update will always be noted at the top of this page. If you have any questions, please contact us at [email protected].

Be 11 only collects information from users that is necessary to provide its services. During registration, name, email address, mobile number, and date of birth are collected. National ID or passport details may be requested for identity verification. Financial information required for payment processing is collected through secure encrypted channels. Additionally, technical information such as device type, IP address, and browsing activity may be automatically collected while using the platform. The purpose of collecting all this information is to provide you with better and safer service.

Collected information is used only for specific and legitimate purposes. Data is used for account management, transaction processing, and customer service. Information is analyzed to ensure platform security and prevent fraudulent activity. Data may be used to improve the user experience and to communicate relevant information and offers. Information is also used to meet legal obligations and satisfy regulatory requirements. be 11 never sells your personal information to third-party advertisers.

Be 11 does not share any personal information with third parties without user consent. However, limited information may be shared with payment gateways, identity verification services, and technology infrastructure providers, all of whom operate under strict confidentiality agreements. Information may be required to be disclosed in response to legal orders or legitimate requests from government regulatory bodies. In such situations, be 11 will make every effort to notify the user in advance where possible. Information shared with third parties is restricted solely to the specified purpose and may not be used by them for any other purpose.

Be 11 uses industry-standard encryption technology and security protocols to protect user data. All sensitive information is transmitted and stored using SSL/TLS encryption. Firewalls and access control systems are in place to prevent unauthorized access to servers and databases. Regular audits and penetration testing are conducted to identify security vulnerabilities. However, no method on the internet is 100% secure, so users are also advised to keep their own devices and passwords protected. In the event of a security breach, be 11 will promptly notify affected users.

Be 11 uses cookies and similar technologies to enhance the user experience on the platform. Cookies are used to keep login sessions active, remember user preferences, and analyze platform performance. User consent is obtained before using any cookies other than essential ones. Cookies can be disabled through browser settings, though this may limit some platform features. be 11 does not use third-party advertising tracking cookies. For more details about our cookie policy, please contact the support team.

As a user in Bangladesh, you have several important rights regarding your personal data. You may request to view and correct your stored information at any time. When closing your account, you have the right to request deletion of your data, though certain information may need to be retained for a specified period due to legal obligations. You also have the option to opt out of marketing communications. To exercise these rights, email [email protected] and be 11 will respond as promptly as possible. Ensuring the protection of your data is be 11's responsibility, and we are always committed to fulfilling that responsibility.

Be 11 retains user data only for as long as necessary. Data for active accounts is retained for the duration the account remains open. Even after an account is closed, certain data may be retained for up to five years for legal obligations, dispute resolution, or fraud prevention purposes. Financial transaction records are kept for the period required by applicable law. Once the designated retention period ends, data is securely deleted or anonymized. If you have any questions about our data retention policy, please contact the support team.

For any questions, concerns, or complaints regarding the privacy policy, please contact us directly. The be 11 team typically responds within 48 hours to emails sent to [email protected]. If you believe your privacy rights have been violated, first try to resolve the matter with be 11. If unresolved, you have the right to file a complaint with the applicable regulatory authority in Bangladesh. be 11 takes all complaints seriously and is committed to resolving them promptly. Our goal is to earn and maintain the trust of every user.